Santec Logistics Service Return Solutions is a Trademark brand of Santec Logistics Service Ltd., providing
clients the advanced facility of Reverse Logistics. Under this service, pick-up
is done from various locations all over India and delivery done at a specified central
location or multiple hubs as per the requirement of clients. Through continuous
process improvements, we have designed best practices that reverse the cycle of
losses and uncover hidden value for our customers. In the process, our customers
have experienced:
A comprehensive return stream for improved process
flow
Technology that is scalable and reduces costs
A fully integrated system that reduces cycle times
A consistent process for improved business controls
An adaptive transportation process that improves transportation
effectiveness
There are several reasons that make reverse logistics inevitable. Here are some
of the most common:
Returns
oSome goods are invariably returned to the seller.
This is true in physical retail as well as in an ecommerce setup.
Damaged Goods
o Ordering a brand new iPad and receiving one that
has a cracked body or a scratched screen is unacceptable. But it is bound to happen
sometimes. Such damaged goods get returned by the customer or the logistics provider.
Malfunctioning Goods
o "I received the pottery wheel, but it refuses
to spin" is the last thing a successful ecommerce business wants to hear.
But since 100% error-free performance is impossible, there will be occasions when
goods will not work. This is not exclusive to ecommerce; it happens in physical
retail too. But a customer who physically collects goods at a retail store finds
it logical to travel back to the store to return the malfunctioning goods. In ecommerce,
the customer would prefer a pickup from her location, or at worst an option to mail
in the malfunctioning product.
Exchange Programs
o "Give us your old and obsolete gizmo and get
the latest model" is a slogan that finds appeal with many. Several customers
refuse to upgrade, as they are unwilling to trash a perfectly fine, albeit old,
product. Exchange offers are compelling for the customer, but they create the additional
process of collection of goods for the ecommerce business.
Having gone through the information provided above, you would know that there
is no better option to using reverse logistics through our systems driven service
known as Santec Logistics Service Return Solutions. Reiterating the importance of this unique service
we would like to say that a
strong reverse logistics setup can be
a strategic advantage to the business, and help clients in customer retention as
well as in aligning them within the legal environment of ever growing
business. To get a quick glimpse of how Santec Logistics Service Return Solutions
operates for our Process Chart
